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Step 1: |
Once you are on the phone
with a member of our support team, you will be directed back
to this page after your support representative provides you
with a unique connection code. You will then enter the code
in the field below and click the Click Here button to
initiate the screen-sharing session. |
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| Step 2: |
You are prompted to download
a small virus-free plug-in. |
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| Step 3: |
With your permission, your
support representative can view your screen and share
control of your mouse and keyboard. |
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| Step 4: |
You are in full control of
your computer at all times. You always have overriding
control of your mouse and keyboard, and you can end the
screen-sharing session at any time. |
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